CASE STUDY ON SUPPLY OF DEFECTIVE TANKS

CASE STUDY ON SUPPLY OF DEFECTIVE TANKS - Rostfrei Steels Private Limited

Introduction

 Rostfrei steels Pvt Ltd - GLS/GFS Tanks| Our corporate, R. Jay group of companies being a leading civil and engineering enterprise of India involved in the construction of buildings, roads, highways, irrigation canals as well as in water waste treatment and recycling is often in need of large industrial water storage tanks. It ordered 50 GLS & Silo tanks sized 1350-2000l from Rostfrei steels Pvt. Ltd. and were completely dissatisfied with not only the products received but also after-sales services.

Issues and Findings

The issues in the GLS/SILO tanks as well as in the whole delivery process were manifold. Despite the order was due for delivery in 15 days, GLS/GFS/SILO Tanks took a whole month after the order was placed showcasing their lack of commitment and non-professional attitude. Not only that, at the time of delivery very casual and unsafe approach was followed in erecting the tanks at the site. Once the order was received, the tanks seemed to be made up of poor quality. When the matter was further probed into, it was found that the stainless steel used in the manufacturing of tanks was below the standard quality. Because of such adverse quality used, many tanks started showing edge discoloration defects within a few days of delivery. Rusting of nuts and bolts has also already begun. In addition to that, about 5 GLS/GFS/SILO tanks are leaking from multiple places and there is a faulty piping system and overfill problems in more than 15 tanks. While the GLS tanks claim to be committed towards productivity, quality and safety in all their endeavors, they fail to keep their words. Despite the numerous emails written and endless phone calls made to their client grievance cell, not a single response received from their side.

Impacts on projects of R. Jay group of companies

Because of the late delivery, the new highway project got delayed for about 20 days. When finally, the tanks were delivered, the project was further hindered because of the numerous defects in the storage tanks and the cost of their repair is also increasing day by day. Not only that, tons of water got wasted because of piping failures and overfills, further soaring the costs.

Recommendations

Since the grievance the cell of the GLS/GFS Tanks is not reachable, it is now advised to directly contact the administrative head of the organization. If the satisfactory revert is still not received, then the R. Jay group of companies is left with no other option but to plea in the consumers' court as not only its investment in tanks but also the goodwill is at stake.